Customer information
Shipping & Delivery
Information about how and where we deliver your orders.
To confirm before launch: This page is a draft prepared for IMPEXA LTD. It is not legal advice. Please complete the highlighted items and have the final wording reviewed by a qualified adviser before the website goes live.
Available delivery methods and their costs are calculated and displayed at checkout before you pay, based on your delivery address and order.
Where we deliver
Our website currently accepts orders for delivery to addresses in the United Kingdom.
To confirm before launch: Delivery areas (e.g. UK mainland, Highlands and Islands, Northern Ireland, international).
Delivery charges
To confirm before launch: Delivery rates and any free-delivery threshold.
Dispatch and delivery times
To confirm before launch: Order cut-off times, dispatch times and estimated delivery times, and which carriers are used.
Tracking your order
You can follow the progress of your order in My Account or on our order tracking page.
Problems with your delivery
If your order arrives damaged or incomplete, please contact us as soon as possible with your order number and photographs where relevant.
To confirm before launch: Time limit for reporting damaged, missing or incorrect items.