Customer information
Returns & Refunds
Our policy on returns, faulty items and refunds.
To confirm before launch: This page is a draft prepared for IMPEXA LTD. It is not legal advice. Please complete the highlighted items and have the final wording reviewed by a qualified adviser before the website goes live.
We want you to be happy with every order. Please read this page before placing an order and contact us before returning any items so that we can help.
Faulty, damaged or incorrect items
To confirm before launch: How customers should report faulty or incorrect items, time limits, and whether you collect, replace or refund.
Returning items you no longer want
To confirm before launch: Whether change-of-mind returns are accepted for trade orders, the return window, condition requirements and who pays return postage.
Refunds
To confirm before launch: How and when refunds are issued, and to which payment method.
Returns address
To confirm before launch: Returns address and any returns authorisation process.