Privacy Policy

To confirm before launch: This page is a draft prepared for IMPEXA LTD. It is not legal advice. Please complete the highlighted items and have the final wording reviewed by a qualified adviser before the website goes live.

1. Who we are

This website is operated by IMPEXA LTD (“we”, “us”, “our”). We are the controller of the personal information described in this policy.

IMPEXA LTD, Unit 16 Denbigh Hall, Bletchley, Milton Keynes, MK3 7QT. Company No. 16310604. VAT No. 494015588. Email: impexaltd25@gmail.com. Telephone: 07415 261986.

To confirm before launch: Whether the address above is the registered office, and ICO registration number (if applicable).

2. The information we collect

• Account information – your name, business name, email address, telephone number, password and optional VAT number when you register for a trade account.
• Order information – billing and delivery addresses, the products you order and your order history.
• Enquiries – the details you provide when you use our contact or wholesale enquiry forms.
• Newsletter – your email address if you choose to subscribe.
• Technical information – information collected through cookies, as explained in our Cookie Policy.

3. How and why we use your information

• To create and manage your trade account (performance of a contract).
• To process, deliver and support your orders, including payment and delivery (performance of a contract).
• To respond to your enquiries (legitimate interests).
• To send our newsletter where you have given consent. You can unsubscribe at any time using the link in each email.
• To keep accounting and tax records (legal obligation).
• To keep our website secure and working properly (legitimate interests).

4. Who we share it with

We only share personal information with service providers who help us run our business, such as our website host, payment providers and delivery carriers, and only to the extent necessary.

To confirm before launch: List the payment providers, delivery carriers, email/newsletter service and hosting provider used, and whether any data is transferred outside the UK.

5. How long we keep it

To confirm before launch: Retention periods for account, order, enquiry and newsletter data.

6. Your rights

Under UK data protection law you have rights including the right to access your personal information, to have it corrected or erased, to restrict or object to its use, to data portability, and to withdraw consent at any time where we rely on consent. To exercise any of these rights, please contact us.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ico.org.uk).

7. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

To confirm before launch: Effective date of this policy.